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Aushound Pty Ltd - Standard Terms and Conditions

When you place an order with Aushound Pty Ltd you agree to accept the following terms and conditions.

  1. Site Usage and Information Agreement
    1. Intellectual Property
      1. You acknowledge that all copyright ©, trademarks, and other intellectual property rights in and relating to any downloads, other than material which is contributed by Members, are owned by us. It can be easy to copy material that appears on websites, but this does not mean it is legal. Therefore, no-one may copy, distribute, show in public or create any derivative work from the Aushound Website, unless properly licensed to do so by (a) us and (b) where material contributed by one or more Members is concerned, by the Member(s) in question.
    2. Acceptable use
      1. You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
      2. You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
      3. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
      4. You must not use our website to transmit or send unsolicited commercial communications.
      5. You must not use our website for any purposes related to marketing without our express written consent.
    3. Restricted access
      1. Access to certain areas of our website may be restricted. We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion.
      2. If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.
      3. You must notify us in writing immediately if you become aware of any unauthorised use of your account or password.
      4. You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.
      5. You must not use any other person’s user ID and password to access our website.
      6. We may disable your user ID and password in our sole discretion without notice or explanation.
    4. Virus Disclaimer
      1. All customers are advised to take all necessary steps to ensure that their computer has an active, working Anti-Virus Program. No responsibility can be accepted by Aushound Pty Ltd for any loss or damage sustained as a consequence of any virus transmission.
  2. Purchasing Products
    1. Aushound Pty Ltd aims to deliver goods of the highest quality. Every effort is made to display only items that are in stock or that can be sent to you quickly. If we cannot meet our usual delivery times we will tell you immediately. If this happens you can:
      1. Order an alternative, or
      2. Have the products sent as soon as they are available, or
      3. Cancel the order.
    2. All prices are in Australian Dollars ($). Charges for postage depend on product weight and destination. The postage rates, where chargeable, will be calculated and shown to you before your order is processed. We make every effort to ensure prices are accurate. If prices change we will contact you before sending your order to gain your agreement to the revised price or to amend or cancel the order.
    3. All transactions are conducted through a secure web server. We accept all major credit and debit cards through PayPal™.
    4. Every effort is taken to ensure that the information on this website is correct and up to date. However, Aushound Pty Ltd disclaims all warranties and representations as to the accuracy of any information contained if at any time it becomes inadvertently out of date or incomplete. Aushound Pty Ltd cannot be held responsible for any loss or damage that may arise from the use of this information.
    5. If we have problems fulfilling your order or if we cannot fulfill your order, we will contact you to give you the choice of canceling your order, amending it, or waiting for the items you ordered to come into stock.
    1. Shipping and handling
      1. Unless otherwise stated delivery times should be within 5 working days for Australia, within 16 days for the rest of the world. However, normally all orders are processed within two working days.
    1. Your right to cancel and claim a refund
      1. You must return the goods to us in their original condition. If you cancel your order after we have sent the goods, and they are not defective, or of poor quality, misdescribed or not fit for their purpose, then you must send them back to us at your own expense.
    1. Returns and sending replacements
      1. If your goods are defective, you can return the item(s) to us within 30 days of receipt for exchange. Replacement goods should be with you within the standard 5 working days for Australia and within 16 days for the rest of the world. However, normally goods are dispatched within two working days.
    1. Complaints procedure
      1. We aim to respond to complaints within five working days. Please email us at sales@aushound.com. If we cannot resolve your complaint immediately we will tell you how long we expect it will take and keep you fully informed throughout the process.

CUSTOMS
PLEASE NOTE THAT AUSHOUND PTY LTD WILL NOT TAKE ANY RESPONSIBILITY FOR ANY ORDERS OUTSIDE OF AUSTRALIA THAT ARE CONFISCATED BY CUSTOMS NOR WILL AUSHOUND PTY LTD BE LIABLE FOR ANY LEGAL ACTIONS TAKEN AGAINST YOU.

BEFORE ORDERING PLEASE CHECK WITH THE RELEVANT CUSTOMS AGENCIES THAT THE PRODUCTS YOU HAVE ORDERED ARE ALLOWED IN YOUR COUNTRY.